Instructing Citiserve is straightforward. Follow the steps below and we'll handle the rest — professionally, promptly, and in full compliance with Australian court requirements.
Get in touch by phone, email, or our online form. Provide us with the details of the documents to be served and the respondent's last known address.
Email your documents to us in PDF format. Include any special instructions, court deadlines, or specific requirements for the serve.
We'll confirm receipt, provide a fixed-price quote, and advise on expected timeframes. Same-day service is available for urgent matters.
Our process server attends the address and attempts personal service. We make multiple attempts if required and keep you updated throughout.
Upon successful service, we prepare a sworn Affidavit of Service documenting the time, date, location, and manner of service — ready for filing.
Please provide all documents to be served as clear, legible PDF files. Ensure all pages are included and the document is complete.
Provide the full name and last known address of the person to be served. Any additional identifying information (DOB, description) is helpful.
Advise us of any court-imposed deadlines for service. We will prioritise accordingly and confirm whether the timeframe is achievable.
Provide your name, firm name (if applicable), phone number, and email so we can keep you informed and deliver the affidavit promptly.
We serve all types of legal documents across all Australian courts and tribunals. If your document type isn't listed, contact us — we handle all legal service requirements.
We offer same-day service for urgent matters across all major cities. Standard service is typically completed within 1–3 business days. Timeframes depend on location and the respondent's availability.
If personal service cannot be effected after reasonable attempts, we will advise you and discuss alternatives such as substituted service. We can also assist with skip tracing to locate the respondent.
Yes. We serve documents Australia-wide including all capital cities and rural areas. Interstate service is subject to the relevant state's court rules, which we are fully familiar with.
An Affidavit of Service is a sworn statement by our process server documenting the details of the service — who was served, when, where, and how. It is a legally required document for most court proceedings.
Yes. We can effect service on corporations, partnerships, and businesses in accordance with the relevant legislation, including service on a registered office or an officer of the company.
We accept payment by bank transfer (EFT) and credit card. An invoice will be provided upon completion of service. For regular clients, account terms are available.
Contact us today for a fast, no-obligation quote. We're available for urgent same-day instructions.