Guide – How to Instruct Citiserve Pty Ltd

Instructing Citiserve Pty Ltd to serve your legal documents is straightforward. This guide walks you through the process from start to finish.

Step 1: Contact Us

Contact Citiserve by email at [email protected] or by phone on (T) 02 9538 0839. For urgent matters, call (M) 0426 546 095 (do not email urgent requests).

Step 2: Provide Your Instructions

When contacting us, please provide:

• The documents to be served (scanned copies initially; originals to follow)
• The name and last known address of the person to be served
• Any other information about the person's whereabouts or routine
• The deadline for service (if applicable)
• Any special instructions or concerns

Step 3: Receive a Quote

We will provide a fast, no-obligation quote based on the location and complexity of the service. Our rates are competitive and transparent — no hidden fees.

Step 4: Confirm and Send Documents

Once you confirm the quote, send us the documents to be served. You can upload documents securely through our website or send them by email.

Step 5: Service is Attempted

We will attempt service promptly — typically within 24–48 hours of receiving your instructions. We will keep you updated on the progress of the service.

Step 6: Receive Your Affidavit

Once service is effected, we will prepare a sworn Affidavit of Service and provide it to you promptly. The affidavit is ready for filing with the court.

What if Service Cannot Be Effected?

If service cannot be effected after reasonable attempts, we will provide you with a detailed report of the attempts made. This can be used to support an application for substituted service or dispensation of service.